APP/CalWORKS Case Specialist

Status:  FT


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The APP Case Specialist will perform all duties associated with the daily operations of the childcare subsidy program and assist parents with child care needs as related to program enrollment and maintaining the family files of the subsidy families enrolled and provide program support to the overall operation of the Alternative Payment Programs, which include:  APP General Fund (CAPP, CCAPP), Stage 2 (C2AP), and Stage 3(C3AP) programs.

The APP Case Specialist shall have experience in the areas of the case management of families receiving subsidized childcare and/or social services. This person shall also be familiar with the Davis Street support services available to subsidy families and to provide resources and referrals as needed.


  • Enrollment of eligible families for Alternative payment program contracts (CAPP, CCAPP) contracts.
  • Process the necessary eligibility and need paperwork to maintain the enrollment of CalWORKS Stage 2 and Stage 3 program (C2AP, C3AP) transfer families.
  • File maintenance of subsidy families, including ongoing determination of client eligibility and need for subsidized childcare services as well as client recertification of childcare services as applicable.
  • Perform daily data entry functions, correspondence and update to family’s case as applicable.
  • Provide resource and referral to families as needed.
  • Overall program support as needed.
  • Attendance at monthly department, agency staff meetings, CALWIN Trainings other program related meetings as required (e.g.; CAPPA, CDD, CalWORKs).
  • Other duties as assigned


  • Bachelor’s Degree in the area of Social Work (BSW) or in the area of human services preferred.
  • Minimum 1-3 years pro work experience preferably in childcare subsidy field, social services sector and/or in a non-profit setting.
  • Ability to manage caseload of 150 or more families.
  • General office knowledge, including operation of basic office equipment (fax machines, postage meters, copiers, etc.) and computer experience (Word, Excel, etc.) is required.
  • Strong communication, confidentiality and organizational skills
  • Must respect confidentiality and work sensitively and supportively with enrolled families.
  • Ability to work with culturally diverse populations and varied socio-economic levels.
  • Must be able to work cooperatively with team members.
  • Share agency vision for accessible and affordable quality childcare for all families we serve.
  • Consistent access to reliable transportation. Local travel may be required.
  • Willingness to undergo continuous training and skills development.
  • Bilingual (Spanish or Chinese) speaking is preferred.
  • Experience with MCT Care Control (CC3) software preferred.
  • Commitment to the mission and values of Davis Street