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CLINIC OPERATIONS MANAGER

Status: Full-time

Submit resumes to: rjohnson@davisstreet.org and obecerraMD@davisstreet.org

POSITION SUMMARY:

The Clinic Operations Manager supports the delivery of quality patient care in the FQHC and ensure effective and efficient workflow of patient care services. Manages operations to ensure compliance with grants and clinic requirements and maintenance of effective electronic health records and practice management.

RESPONSIBILITIES:

• In collaboration with the Clinical Leadership Team, promote optimal clinic flow and development and implementation of clinic procedures.
• Knowledge of HRSA elements and ensure compliance with HRSA requirements.
• Develop and implement updated procedures for reception, clerical staff and referrals: directly supervise patient enrollment specialists, referral coordinator, and other administrative staff, serve as communication hub of team and track and promote team performance.
• Monitor and oversee training of clinic staff on collection, maintenance, retention, use and disclosure of protected health information in adherence with HIPAA privacy and compliance regulations.
• Interface with information technology support resources to ensure optional functioning of technology, including servers, network, hardware, software, telephone system, facsimiles and security system.
• Assist with Provider credentialing and enrollment activities; track, request and follow-up required documents to ensure timely submissions.
• Direct and approve ordering, inventory and disposal of clinic supplies, maintenance and calibration of medical equipment, ordering of supplies and equipment and proper laboratory procedures.
• Direct maintenance and upkeep of clinic facilities, including managing/assigning responsibilities for waste removal, cleaning, repairs, etc.
• Provide adequate information and collaborate with Finance on timely and accurate reporting.
• Establish goals and objectives in collaboration with the Davis Street leadership team; develop and implement clinic team work plans; assign work activities; monitor work flow; review and evaluate work products, methods and procedures; prioritize and assign work; and communicate regularly with leadership team members.
• Coordinate meetings with Medical, Dental and Behavioral Health personnel.
• Work diplomatically and collaboratively across the organization to advance critical initiatives.
• Diffuse difficult situations and assist clients and colleagues in a fair and equitable manner.
• Attends meetings as necessary, and assist with increasing awareness and promoting Davis Street Primary Care Clinic through local and community events.
• May direct the activities of others.
• Other duties as assigned.

QUALIFICATIONS:

• Degree in a medical science, health or business administration preferred
• 3 years managing health care or clinical operations.
• Experience working in a FQHC
• Proven ability to interact with clinicians and build constructive, trusting and respectful relationships with all level of clinical staff and outside the clinic.
• Exceptional leadership and communication skills; strong ability to develop written correspondences and interact with individuals at every level of the organization.
• Superior organizational skills, be detailed oriented with an incredible talent to follow through on assignments in a timely manner ensuring deadlines are met.
• Strong critical thinking and problem solving skills and manage the needs of staff and patients alike and deploy the necessary resources to meet those needs.
• Strong general office, computer and database skills; proficiency in Microsoft Office and EHR.
• Able to manage projects independently and take the lead with little direct supervision.
• Ability to work with culturally diverse populations and varied socio-economic levels.
• Flexible disposition with ability to perform a variety of tasks with frequent interruptions; be poised under stress and willing to change priorities without advance notice.