Our Primary Care Clinic is growing! We are seeking a full-time Clinic Call Center Receptionist that enjoys working independently taking calls in a one-person office setting and providing excellent phone support and customer service.
职责
Cheerfully answer phones, determine client’s purpose for calling, and efficiently direct callers to the appropriate department or resources.
Provide callers with information according to clinic policies and procedures.
Schedule patient appointments based on predetermined appointment templates.
When scheduling appointments, carefully screen patients for general updates, address changes and patient registration needs. Inform patients of any required information to bring to their appointment.
5月 perform general administrative duties and provide backup for the main clinic receptionist desk as needed.
要求
1-year prior receptionist experience in a clinic environment
Ability to work independently for the entire shift and away from the main clinic
Excellent phone and customer service skills, including high call volumes
Demonstrated ability to assess client needs and handle challenging clients
Strong communication skills and attention to detail
