Key Responsibilities

• Oversee daily clinic operations, including patient scheduling, intake, and workflow optimization
• Supervise staff, including recruitment, onboarding, training, performance evaluations, and ongoing development
• Coordinate staff trainings, meetings, and maintain clinic training materials
• Manage clinic supplies, equipment, and ensure proper maintenance and functionality
• Oversee and optimize use of electronic health record systems (eClinicalWorks), including access, updates, and issue resolution
• Define and oversee projects to support program goals, including EHR enhancements, QI activities, risk management, Meaningful Use, and HEDIS
• Partner with internal departments, external partners, and consultants to develop and implement project plans aligned with clinical and operational goals
• Lead quality assurance and quality improvement activities, including data collection, analysis, and performance monitoring
• Facilitate Quality Improvement and Quality Assurance (QI/QA) Committee meetings
• Monitor and analyze clinic performance metrics, including patient access, no-show rates, productivity, and patient satisfaction
• Compile statistical data and prepare reports, including UDS measures and QI/QA findings
• Ensure compliance with all regulatory and licensing requirements; monitor changes and communicate updates to appropriate staff; lead or coordinate clinical audits and support site visits (e.g., HRSA)
• Maintain and update clinic policies, procedures, and operational protocols
• Ensure infection control and safety standards are implemented and maintained
• Generate reports and provide data analysis to leadership, quality committees, and board reporting
• Review patient concerns and grievances to ensure timely and appropriate resolution
• Coordinate emergency preparedness activities, drills, and compliance requirements
• Comply with the organization’s Code of Conduct, policies, procedures, and internal controls
• Other duties and special projects as assigned