Front Office Receptionist (Children’s Services/ CalWorks)

Employment Type

Full-time, non-exempt

Job Description

The Children’s Services Front Office Receptionist is the first point of contact for families seeking childcare and support services at Davis Street. This position is responsible for intake and referral services, application screening, front desk reception, and providing administrative support to both the Alternative Payment Program (APP)/CalWORKs and Center-Based childcare programs. Full-time, 37.5 hours, on-site position Monday – Friday, 8:30 AM – 5:00 PM (1 hour unpaid lunch)

Responsibilities

  • Greet and assist clients; manage front desk and phone lines
  • Process childcare inquiries, applications, and eligibility waitlists
  • Coordinate intake appointments, packets, and mass enrollments
  • Enter and update data in childcare database (CC4)
  • Distribute flyers, emails, handbooks, and mailings
  • Manage office supplies and department inventory
  • Support department meetings and special projects

Requirements

  • Experience supporting families through childcare or social service intake/enrollment preferred
  • Experience in non-profits and knowledge of community support for subsidy families preferred
  • Bilingual in Spanish or Chinese required
  • General office knowledge, including operation of basic office equipment (fax machines, postage meters, copiers, etc.)
  • Proficient in Microsoft Office (Word, Excel); CC4 or MCT software a plus
  • Highly organized, detail-oriented, and client-focused
  • Commitment to equity and supporting underserved families

Benefits

Eligible

Compensation

$25.00 - $26.00 per hour

Location

In-person, San Leandro
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