Employment Type

Full-time, non-exempt

Job Description

We are seeking a detail-oriented, organized, and customer-service-oriented APP Support Specialist to support our Children’s Services Department. This position provides front desk reception, telephone support, administrative assistance, and program support for the Alternative Payment Program (APP) and CalWORKs programs. The ideal candidate is professional, dependable, and able to work effectively with diverse staff and families. Strong organizational skills, attention to detail, effective time management, and the ability to maintain confidentiality are essential for success in this role.

Responsibilities

  • Provide front desk reception, respond to inquiries, manage incoming mail, and provide telephone support.
  • Assist the Intake Coordinator with subsidized and non-subsidized child care applications, including screening applications, ranking applicants, maintaining eligibility lists, and preparing enrollment materials.
  • Maintain client case files by preparing files, filing documents, organizing records, and archiving closed files.
  • Perform accurate data entry in the CC3 child care software system for subsidized and non-subsidized programs.
  • Assist with data entry, report preparation, and updates to school district information, bell schedules, and other program records.
  • Support special projects and administrative activities for the Children’s Services Department.
  • Assist with office supply inventory and ordering, records archiving, and file management.
  • Attend workshops, training sessions, and staff meetings as assigned.
  • Provide general administrative and program support to the Children’s Services Department.
  • Perform other duties as assigned.

Requirements

  • Spanish language skills are preferred.
  • Strong computer skills, including proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Excellent telephone etiquette, customer service, and general office skills.
  • Strong organizational skills, attention to detail, and effective time management.
  • Ability to prioritize multiple tasks, manage competing deadlines, and work efficiently in a fast-paced environment.
  • Excellent written and verbal communication skills, with the ability to establish and maintain positive relationships with clients, families, and coworkers.
  • Ability to work effectively with diverse staff and clients, including families experiencing stressful circumstances, with professionalism, empathy, and sensitivity.
  • Ability to maintain strict confidentiality regarding information and records related to the department, children, families, and staff.
  • Knowledge of child development programs is preferred.

Benefits

Eligible

Compensation

$28 - $30/hr

Location

In-person, San Leandro
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