Patient Navigator (for Community Clinic Engagement)

Employment Type

Full-Time @37.5 Hours

Job Description

Join our growing clinic and help provide services to our local community! The Patient Navigator serves as a central point of contact for patients receiving care in Davis Street’s Primary Care Clinic. This position coordinates care across medical, behavioral health, social service, and community-based providers to guide patients to receive comprehensive, integrated, and person-centered care. The Patient Navigator helps patients access services, overcome barriers to care, follow treatment plans and improve overall health, and outcomes.

Responsibilities

  • Conduct patient outreach and engagement.
  • Coordinate appointments and referrals among primary care, behavioral health, specialists, and other Davis Street and community providers.
  • Assist with follow-up and care transitions.
  • Collaborate with Davis Street clinic and program leaders to support patient needs with Davis Street staff and healthcare providers.
  • Support patient participation in treatment plans and coordinate referrals as needed.
  • Facilitate communication and information sharing among providers and other programs.
  • Identify and support high-risk patients requiring enhanced patient navigation.
  • Assist with care, including transportation, housing, food insecurity, insurance, and medication access.
  • Educate patients on Davis Street programs, services and community resources.
  • Advocate for patient needs and access to services.
  • Build partnerships with Davis Street program leaders, community agencies and service providers.
  • Connect patients to housing, food assistance, employment, transportation, financial assistance, and other supportive resources.
  • Maintain accurate and timely documentation.
  • Track care coordination activities and quality outcomes.
  • Ensure compliance with HIPAA, confidentiality standards, and behavioral health privacy regulations.

Requirements

  • High School Diploma, GED or Associate’s degree preferred.
  • Experience in healthcare, case management, or social services.
  • Knowledge of community resources, healthcare systems, and integrated care models.
  • Strong communication, organizational, and problem-solving skills.
  • Skillful with many facets of communication and interaction with patients including; telephone techniques, etiquette, tact, professionalism and cultural sensitivity while providing a positive and supportive experience.
  • Adheres to privacy, confidentiality, and security policies and procedures related to patient Protected Health Information (PHI).
  • Proficiency with Windows-based software, Microsoft Word, Excel and Outlook.
  • The flexibility to work at designated outreach events.
  • Commitment to the mission and values of Davis Street.

Benefits

Eligible

Compensation

$26-$28/hr

Location

100% In-person, San Leandro
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