RESPONSIBILITIES

• Manage caseload and maintain organization of family files to create accurate paper trail including case notes showing eligibility for child care services provided according to compliance standards. Neat, legible, organized and presentable.
• Track and monitor eligibility and status on families actively receiving child care subsidy services, inform and provide support to encourage voluntarily reporting updates and provider/parent choice relationship, and submit data reports.
• Conduct initial enrollment and recertification appointments; determine and process income and need eligibility including status changes, maintaining family files and verification of requirements.
• Request documentation for continual compliance, and process updates, discovery, and client requests according to regulatory guidelines and Davis Street policy and procedures.
• Calculate to determine income and assess family fees and adjusted gross income according to regulatory guidelines. Determine need for child care services based on request and supporting information.
• Initiate prompt and professional responses to clients, co-workers, and other individuals while delivering timely services or correspondence; continually prioritize workload to ensure deadlines are met.