Clinic Call Center Receptionist

Employment Type

Full-time, 37.5 Hours

Job Description

Our Primary Care Clinic is growing! We are seeking a full-time Clinic Call Center Receptionist that enjoys working independently taking calls in a one-person office setting and providing excellent phone support and customer service.

Responsibilities

  • Cheerfully answer phones, determine client’s purpose for calling, and efficiently direct callers to the appropriate department or resources.
  • Provide callers with information according to clinic policies and procedures.
  • Schedule patient appointments based on predetermined appointment templates.
  • When scheduling appointments, carefully screen patients for general updates, address changes and patient registration needs. Inform patients of any required information to bring to their appointment.
  • May perform general administrative duties and provide backup for the main clinic receptionist desk as needed.

Requirements

  • 1-year prior receptionist experience in a clinic environment
  • Ability to work independently for the entire shift and away from the main clinic
  • Excellent phone and customer service skills, including high call volumes
  • Demonstrated ability to assess client needs and handle challenging clients
  • Strong communication skills and attention to detail
  • Computer skills using Excel, Outlook and Word
  • Punctual and maintain regular attendance

Benefits

Eligible

Compensation

$24.00 - $25.00 per hour

Location

San Leandro, 100% On site
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Tuesday, July 1st For active & certified Davis Street clients (before 5/30/25) 

Monday, July 14th – Friday, July 18th for the public

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