Call Center Representative
Employment Type
Full-time
Job Description
Performs a variety of Call Center Receptionist tasks and serves as an initial point of contact (via the telephone or clinic appointment) for the primary care clinic, with the goal of creating an environment that promotes patient comfort and trust.
Responsibilities
- Answer phones, establish client’s reason for calling, and quickly and efficiently direct callers to the appropriate department or resources.
- Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
- Provides information to clinic callers according to the clinic’s policies and procedures and works with reception team to ensure adequate phone coverage at all times.
- Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly.
- Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.
- When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
- Adheres to all clinic policies on safety and security; maintains restricted areas by safeguarding keys, entry codes and computer system passwords.
- Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
- Calls patients daily to confirm next day’s appointment.
- Verifies method of payment for service (MediCal, Medicare, private insurance, private payee, etc.) and collects data and/or payment as appropriate.
- Attends scheduled department staff and clinical meetings.
- Performs EHR/eCW data entry duties.
- Performs other duties, as required.
Requirements
- One year of prior receptionist experience in a clinic environment
- Prior administrative or clerical experience in a clinical or community-based setting
- Bilingual English/Spanish preferred
- Advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
- Demonstrated ability to handle stressful environments
- Demonstrated ability to assess client needs quickly and efficiently
- Ability to work collaboratively and willingness to assist with other duties as needed
- Strong attention to detail
- Computer skills using Excel, Outlook and Word
- Punctual and maintain regular attendance
- Cheerful and professional manner
Benefits
Eligible
Compensation
$24.00 - $25.00 per hour
Location
San Leandro, 100% On site
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